How soon can my server be ready?
Some servers will be ready within a few hours of you placing the order providing we have stock of the specification requested. If customizations are required to the spec, or if we have recently run out of stock, then there may be a lead time of a few days. We will confirm any lead time with you in your quotation.
Bargain basement servers are always in stock, providing no major changes are required we can typically set these servers up within a few hours of receiving your payment.
How much do your servers cost?
We very much prefer a hands on model when it comes to designing suitable server specifications, and for this reason we deliberately don't list pricing on our web site. When you submit a quote request we'll ask you about what you're intending to use the server for - we can then design a server specification that meets the requirements of your project.
Our bargain basement server pricing is published online, you can access this by clicking the 'Bargain Basement' link beneath the regular server plans.
What Operating System is installed?
As standard on our managed cPanel servers, we use the CentOS operating system. CloudLinux is also available if preferable, for additional fees.
Do you offer servers without cPanel?
Yes. Most of our customers use cPanel, but we also offer servers without cPanel for individual requirements or more complex needs. Click here to learn more.
I don't know which management level I need!
All our cPanel servers come with basic management. Basic management takes care of the core essentials of managing the server, but we're not as hands on as with our fully managed service. To make the most of a Basic managed server, you may need to either be willing to learn a little about managing a Linux server, or you may need to pay for us to do some occasional work from time to time. We'd recommend looking over the management comparison table and reviewing the system administration charge sheet, accessible by clicking the button beneath the table. If you've never managed a Linux server before and don't have any inclination to, we'd recommend our Fully Managed service level.
If you're looking for a fully unmanaged server without cPanel or management, or with a custom operating system, we can also supply these.
Can I get root access and full management?
Our fully managed servers come without root access because we can then control the entire management of the server and guarantee to provide unlimited system administration hours. If you have root access, it may be possible for you to make an error which results in irreparable damage that could take hours to resolve, or manage the server in a way that may cause frequent overloads or issues that wouldn't occur where we have full control. For this reason, where customers have root access, any advanced system administration has to be chargeable and cannot come all inclusive.
How many IPs do I get?
You'll receive 1 IP per server. You can request additional IPs by submitting usage justification.
Can you build a custom server?
Yes, we can build servers to virtually any specification. Let us know what you have in mind and we'll provide you with a quotation.
Do you guarantee to replace faulty hardware?
Yes, we guarantee to replace any faulty hardware within two hours. We keep stock of all hardware components and typically replace faults much quicker. We additionally keep stock of standby servers in the event that the fault is difficult to diagnose - your drives may be able to be moved into a standby server.
Do you offer load balancing?
Yes, we can offer load balancing as part of our Complex Managed Hosting service.
How about database replication?
Ditto. We can provide active-passive or active-active database replication.
Can I connect my servers to a LAN?
Yes, we can connect your server to an private local area network, with speeds of up to 10 Gigabit. This is usually done as part of our Complex Managed Hosting service but can be provided for any server.
How much data transfer is included?
We include 5TB data transfer per month.
What port speed are servers connected at?
100Mbit as standard, which is adequate for 99% of use cases. If you require a higher port speed, this can be made available at extra charge - contact us for details.